Cancellation policy

Right of withdrawal for Enterprisers

For companies, institutions and further businesses we offer a fourteen days return option for stock items. This includes e.g. single control modules or robot controls.

Products that are manufactured on order cannot be returned. These items include e.g. robot arms, mobile platforms, or adapted products.

In order to exercise your right of withdrawal, you must inform us (Commonplace Robotics GmbH, Gewerbepark 9-11, 49143 Bissendorf, Germany,, Phone: 49 (0)5402-968929-0, Fax: 49 (0)5402-968929-9 ) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. For goods that cannot be returned normally by mail due to their nature, these costs are 100€ EUR. You only have to pay for a possible loss of value of the goods if this loss of value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functionality of the goods.

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back).

  • To Commonplace Robotics GmbH, Gewerbepark 9-11, 49143 Bissendorf, Germany,, Fax: 49 (0)5402-968929-9
  • I/we () hereby revoke the contract concluded by me/us () for the purchase of the following
    Goods ()/the provision of the following service ()
  • Ordered on ()/received on ()
  • Name of the enterpriser(s)
  • Address of the enterpriser(s)
  • Signature of the enterpriser(s) (only in case of communication on paper)
  • Date

(*) Delete as applicable.